Contact TubeAnalytics
Questions about your YouTube analytics, billing, or the platform? Send us a message and we'll respond within 1 business day.
Before you send — quick answers
Data looks wrong?
YouTube API takes 24–48h to finalize metrics. Check this guide
Can't connect your channel?
Step-by-step OAuth walkthrough at Connect channel guide
Billing or refund?
14-day money-back guarantee, no questions. See Refund Policy
Billing replies: within 4 business hours
Technical Support
Reply: 1 business dayData discrepancies, broken integrations, account access, or anything not working as expected. Include your channel name and a short description of the issue.
Billing & Payments
Reply: 4 business hoursSubscription upgrades, downgrades, invoice requests, or refund questions. We resolve most billing issues within 4 business hours.
Sales & Pricing
Reply: 1 business dayQuestions about plan limits, team accounts, or annual pricing. We're happy to walk you through which plan fits your channel size and goals.
Partnerships & Press
Reply: 2 business daysAffiliate program enquiries, media coverage requests, integration partnerships, or co-marketing opportunities with the TubeAnalytics team.
Get in Touch
Business Hours
Monday – Friday: 9 AM – 6 PM PST
Saturday – Sunday: Closed
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Frequently Asked Questions
- How quickly do you respond to messages?
- We respond to all messages within 1 business day (Monday through Friday, 9 AM – 6 PM PST). For urgent billing or account access issues, email support [at] tubeanalytics.net directly — those are prioritized in the queue.
- What types of inquiries can I send through this form?
- All of them. Use the inquiry type selector to route your message correctly: Technical Support (bugs, data discrepancies, account access), Billing & Payments (subscription changes, invoices, refunds), Sales & Pricing (plan comparisons, volume discounts), and Partnerships & Press (affiliate program, media inquiries, integration opportunities).
- Do you offer phone support?
- Not currently. All support is handled via email and this contact form. Most technical issues are resolved within one business day. For common setup and how-to questions, our guides library often has immediate answers — start with the Getting Started guide.
- I need help with my YouTube analytics data — where do I start?
- Start with the Getting Started guide at /guides/getting-started. If you're seeing unexpected data, first check that your YouTube channel is properly connected under account settings. If the issue persists after reconnecting, submit a Technical Support request through this form and include your channel name and a description of what data looks wrong.